Toys"R"Us in Vaughan, ON Open now

Reviews about Toys"R"Us

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  2019-09-29, by Laura Petruzziello
  Poor selection of gliders to choose from in store. Had to pick one out of a catalogue and hope that it was comfy when it arrived. We ordered at the store with a rep for pickup at the Highway 7/Weston location. The rep specifically told us that we'll receive 1 email confirming the order, then another once the order was ready for pickup. I received the order confirmation email which specifically said "this is just a confirmation. Wait for your ready for pickup email". A week later I receive an email addressing someone else (not my name) advising that my order had been cancelled, with no explanation of why. We called right away and the rude woman we spoke to said it was cancelled because they didn't have it in stock. After looking into it further they did have it in stock, and instead the order was cancelled because we neglected to pick it up in their 3 day window when ready. We let her know that we never received a ready for pick up email. She brushed that off and said she could hold the chair for us today only for same day pickup. So rude, cold and condescending throughout the call. We then followed up on our crib and dresser order. The annoyed sigh that came out of her at that point was so intentional and unprofessional. I'm sorry...are we taking up too much of your time? Only the crib is ready so we asked if we can hold off on picking up the crib until the dresser is ready. The response: "you can, but we may accidentally sell it in the meantime." What? How would that even happen when it's a special order that we paid in advance for 6 weeks ago??? Not impressed at all.