The New Delhi Company in Vaughan, ON

Reviews about The New Delhi Company

• ★ ★ ★ ★ ★

  2020-05-09, by Reena Pabari
  I had a great experience with The New Delhi Co. I never would have chosen the outfit that Gaurav suggested for my wedding lehenga, but in the end it was perfect. He took my suggestions into consideration, and made a simple elegant outfit that I felt beautiful in. I appreciated that they truly custom make the outfit - ensuring that it fits you perfectly before your wedding day. Thank you for a kind and professional experience!
• ★ ★ ★ ★ ★

  2020-01-06, by Suman Multani
  New Delhi Co. was my one of my favourite vendors to work with during my wedding planning process due to various reasons. 1. Dress: I loved my dress and I still love it every time I look at it. Money well spent. The quality of the dress is unbelievable. The luscious fabrics used for the lengha and dupatta, the stunning intricate embroidery throughout my outfit, and the high-quality stitching are reasons I fell in love with my dress. I can't begin to quantify how many compliments I've received to date from family, friends, and acquaintances about how stunning my wedding lengha was. 2. Customer Service: Prior to booking New Delhi Co., I went in for a few appointments to try on outfits, look at their stock, talk to them and understand their process because I just couldn't make up my mind about what I wanted. They were so patient, pleasant, and understanding during this period of indecision I went through. Like every other bride, I was very nervous about what I was buying and how long it would take. Their team reassured me of their timeframes (that it would be ready in 4 months), that they would get the colour right, and that the craftsmanship would be on point. They helped me customize the outfit I had selected to better suit my requirements. 3. Communication: There was ongoing communication between their team and myself from the initial consultation appointments to picking up the final product. I didn't have to chase or hound them to get statuses or answers to my questions. They replied to my emails quickly. They provided regular status updates, sometimes without me having to ask for them. I appreciated this so much because it minimized my stress. 4. Delivery: It was ready ahead of schedule! This was so exciting because of the horror stories I've heard from so many brides that used other vendors and have gone before me. My friends advised me to give early deadlines to protect myself so that I could assure: (i) I got my dress in hand on time, (ii) there was enough time if alterations were necessary, and (iii) there was enough time to match jewellery and other accessories to my outfit. All of these were valid concerns but I really had nothing to worry about with New Delhi Co.!! 5. Product Pickup: When I picked up my dress, I was surprised the customer service was still warm and friendly. They still cared and didn't brush me off because the service was mostly completed. I was pleased to find that I didn't need any alterations but was assured by Gaurav that should alterations be required in the coming weeks, they would still accommodate, which was awesome. In short, a lot of vendors promised us the world when my husband and I booked them but very few actually delivered. New Delhi Co. exceeded my expectations by not only delivering what they promised but also by making the whole process so easy and stress-free for me. And, they made it look so effortless! I sincerely had a great experience with New Delhi Co. Suman